Shipping policy

Everything ships from the USA

Every order leaves a US warehouse within 24 hours on business days. Standard shipping takes 5–7 business days and is free on every order. Express takes 3–4 business days.

Tracking

You get a tracking number by email the moment the label is printed, and the carrier link updates from the first scan. Follow it any time at our Track Your Order page. Tracking can take up to 48 hours to show movement after the package is handed to the carrier; if it goes quiet for more than 3 business days, write us — we chase the carrier so you don't have to.

Address errors

Please double-check your shipping address at checkout. If you spot a mistake, email support@sprigofc.com immediately — we can usually fix anything before the order leaves the warehouse. Once it ships, the carrier decides, and a package returned as undeliverable is refunded minus the shipping we already paid.

Lost, delayed or damaged packages

If a package is delayed, lost, or arrives damaged, contact us within 7 days of the expected delivery date with your order number and photos where relevant. We open the carrier claim ourselves and replace or refund — you do not deal with the carrier.