When do I need to order for Christmas?
Standard delivery takes 5–7 business days and is free on every order; express takes 3–4 business days. Each product page shows its delivery time before checkout.
Do your outdoor pieces survive wind and snow?
Outdoor pieces ship with their anchoring stakes and are made for winter weather when installed as directed. We still recommend unplugging lit pieces and bringing electronics in before a major storm.
Do pre-lit trees and lit pieces come with power adapters?
Yes. Every plug-in piece ships with its adapter, and the product page lists the cord length so you can plan the extension run before the box arrives.
How tall a tree will fit my room?
Measure floor to ceiling and leave about 12 inches for the stand and the topper. An 8-foot ceiling takes a 7 to 7.5 ft tree; a 9-foot ceiling takes 7.5 to 8 ft. Our guide on tree height walks through it.
Do you ship outside the USA?
Not this season. US addresses only, all 50 states.
Is everything in stock?
Everything you can add to the cart is in a US warehouse. We remove products from the store when stock runs out instead of taking backorders we cannot land by Christmas.
What about sales tax?
Tax is calculated at checkout from your shipping address, following the rules of your state. The number you see before you pay is the number you pay — nothing is added afterwards.
Can I cancel or change my order?
Yes, while it is still in the warehouse. Email us with the order number as soon as you know. Once the label is printed the carrier decides, and the fastest route is to refuse delivery or return it.
Can I return a tree after the holidays?
No. Returns are for unused pieces in the original packaging, within 30 days of delivery. A tree that stood in the living room through Christmas is a used tree. If something failed while it was up, that is warranty, not a return — write to us.
Is there a warranty?
Manufacturing defects are covered until January 31 of the year after you buy: lights that fail, motors that stop, seams that open. Normal wear, storm damage and installation against the instructions are not. The full terms are on the terms page.
A section of my pre-lit tree will not light. Now what?
Check that the plugs between the sections are pushed all the way in and that the switch or foot pedal is on — it is the fix about half the time. If a section still stays dark, send a photo and your order number and we sort out a replacement; you do not send the tree back.